Order Cancellations/ Modifications policy

Last updated: July 28, 2025
At Surfintee, we understand that sometimes plans change or issues arise with your order. Here’s how we’re happy to help.

Order Cancellations/ Modifications

Changed your mind? We get it!

You can cancel your order for a full refund or change your order information if you do so within 12 hours of placing it.

A. Shipping Details & Address Check

• Please double-check your shipping address carefully immediately after placing your order.

• You can modify your shipping address, email, or recipient information within the initial 12-hour window.

B. Item, Size, and Color Modifications

• Simple Modification: You are allowed to switch to an item of the same product type (e.g., T-shirt to T-shirt), same size, and same price within the initial 12 hours.

• Complex Modification: For changes to items of different values or any other complex modifications:

  • Please contact us immediately within the 12-hour window to request a CANCELLATION of your current order.

  • You will then need to place a new order with the desired items to avoid delays in production and shipping.

Processing Details

• After this 12-hour window, cancellations and modifications may not be possible if your order has already entered our production process.

• Approved cancellation requests will be processed for a full refund within 7 days.

Need Assistance?

If you have any questions about our cancellation or exchange policies, please don’t hesitate to reach out to our friendly support team:

• Email: support@surfintee.com
• Support Time: 9:00 AM – 6:30 PM (EST), Monday – Friday